RETURNS POLICY
THE PRODUCT RECEIVED IS INCORRECT, DAMAGED OR DEFECTIVE.
Our return policy applies to orders placed through www.gotovan.co.uk.
Once you have received your order and become aware of an error, you must report it directly to The Avocado Shop LTD, a GotoVan representative, through any of the various channels available. If you have received an incorrect order, or the products are damaged or faulty, firstly, please accept our apologies. Although these cases are very rare, we will try to resolve them as soon as possible.
HOW MUCH DOES MY INSURANCE COVER IF MY PACKAGE IS DAMAGED OR LOST?
All packages contracted through the portal www.gotovan.co.uk, will have insurance included in the price that will cover up to a value of £50 per package. After informing the company, we will study your case and proceed to credit the client's account with the aforementioned amount.
However, there are other contracting alternatives for our transport insurance. You can take a look here.
CANCELLATION OF THE ORDER.
GotoVan will accept the cancellation or modification of an order up to 7 days before the start of the contracted collection. Payment will be made in full to the same account through which the customer made their booking.
Modifications and cancellations of an order will be accepted up to 3 days before the start of the contracted collection, with the subsequent payment of 50% of the contracted amount.
Once this period of time has elapsed, the company will not be obliged to refund the full amount paid by the customer, as it is considered that the company has already incurred a series of operating expenses for the normal functioning of the company and to make the provision of the service possible.
COMPLAINTS AND CLAIMS.
If you are not satisfied with the method we have used to make your return or you have had an incident during any process with the company, please accept our apologies. We will be happy to find an alternative way to resolve any issues.